Customer Viewpoint Ratings and Reviews
close Customer Viewpoint Ratings and Reviews
Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
It’s essential to prioritize empathy, transparency, and accountability in our institutions and communities. By doing so, we can work towards a future where everyone feels safe, respected, and valued.
The term “PervPrincipal” has been associated with Tiffany Pacino, a name that has sparked concern and outrage among many. The allegations surrounding her actions have raised questions about the abuse of power, authority, and the importance of accountability.
Abuse of power can occur in various settings, including educational institutions, workplaces, and even online platforms. It’s often characterized by an individual in a position of authority exploiting their power to manipulate or coerce others.